Terms & Shipping
Fortunata Design takes pride in providing high quality, one-of-a-kind home furniture, carefully curated from antique white oak.
Orders ship from Montgomery, Alabama and can take 8 - 12 weeks to ship. Each item will include a shipping fee based on weight, volume and the destination zip code. Even so, you’ll see that our prices are excellent all around and you’ll be hard to find a better deal.
LARGE ITEMS:
Shippers require that a person be at the place of delivery at the time your items arrive. Authorizing a delivery company to leave a large item without someone to sign for the package will waive your opportunity to file a claim for damages.
The size of each order will determine the method of shipping. Large furniture will be shipped by ground freight or common carrier. Please be aware that you may need additional assistance not provided by Fortunata Design or the delivery carrier to move your items from the delivery vehicle to your home or business.
See “Shipping Options” at checkout for additional fee-based services that offer inside delivery and placement. Expedited Handling and Overnight Packing are available upon request.
EXCHANGES, INCORRECT OR DAMAGED ITEMS:
Fortunata Design will provide the customer with a photo of the purchased item before it leaves our warehouse. Items will be shipped within 5 - 8 business days. Carefully inspect the box or pallets before accepting the order. Once the package is accepted, the carrier and Fortunata Design are no longer liable for any damages.
DO NOT ACCEPT DELIVERY IF THE ITEM IS DAMAGED.
Any damages should be brought to the attention of the delivery driver, noted on the Bill of Lading and reported to Fortunata Design within 3 business days. If you have received an incorrect or damaged item or otherwise need to make an exchange, please email us immediately at margaretfproctor@gmail.com or call us at (404) 558 - 0533.
METHODS OF PAYMENT:
ACH (Automated Clearing House) payments preferred.
We also accept American Express, Mastercard and Visa (no terms provided) with the additional cost of applicable credit card purchasing fees.
Inquire about wholesale pricing
Margaretfproctor@gmail.com